Terms & Conditions

1.
Whilst every care has been taken in the preparation of these Web Pages, the publishers cannot be held responsible for the accuracy or authenticity of product descriptions which are generally provided by the manufacturers, or any consequence arising from such information.

2.
As with any contract, purchase or other business transaction all parties should ensure that they have viewed and understood the full terms and conditions of the transaction.

3.
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

4.
All orders placed online will be treated as an offer to purchase goods from us. Any automated reply that you receive from our online ordering system shall not be deemed as our acceptance of your offer to purchase goods. We will only accept your offer and, therefore, a contract shall only be made once we despatch the goods to you and confirm this by e-mail. Acceptance will be deemed complete once we have sent a confirmation of despatch e-mail to the e-mail address you provided (whether or not you receive that e-mail.) We reserve the right to refuse or reject any offer to purchase at any time. All prices are subject to change without notice.


5.
Customers within the United Kingdom can cancel their orders for most items until the point of dispatch.

6.
In the unlikely event that goods need to be returned to us, it is imperative that a Returns Number is obtained first to enable us to process your return as quickly and efficiently as possible. Returns received without the correct details will unfortunately be subject to delays. We strongly advise that a tracked delivery method (e.g. Recorded Delivery or Royal Mail Special Delivery) is used to return goods. Providing goods are genuinely faulty, we will reimburse your postage costs.

7.
Christmas Presents: For goods ordered as Christmas presents between 17th November and 23rd December we will accept returns up until 14th January as long as they are returned in "as new" condition and unopened.

8.
All items must be returned in the original packaging and must be returned to us in a resaleable condition.

9.
We will endeavour to process all authorised refunds within 7 working days. within 7 working days. Returns are accepted as long as we receive them in the above conditions. Refunds will not included any courier charges. All items must be returned in the original packaging and must be returned to us in a resaleable condition. If items arrive damaged or are found to be faulty we will happily refund or exchange item.

10.
Orders with a value of £99 - £199 will require further proofs of identity if you require delivery to a different address to the card holder's registered address and is only possible if the alternate delivery address is a bone fide work place. Orders with a value of over £199 can only be delivered to the card holder's registered address. In the event that Royal Mail or our couriers return goods to us as undeliverable for any reason, additional delivery charges may apply to cover the cost of re-delivery. If orders are subsequently cancelled, any refund will have all delivery charges deducted from any refund amount given.

11.
Although very rare these days, there are times when we are affected by either local or national strikes. As these events are outside of our control, we cannot accept any liability for any delays, losses or problems caused by Industrial Action.

12.
All product images used on this web site are only representative of goods on offer. Actual goods may not be exactly the same colour, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 7 days and receive a full refund of the purchase price paid.

13.
Statutory Rights: Your statutory rights are not affected by any of the above.